Please read these terms carefully before using our fingerprinting and apostille services.
Effective Date: May 15, 2026
By accessing the Fingerprints and Apostilles LLC ("we," "us," or "our") website at fingerprintsandapostilles.com, scheduling an appointment, placing an order, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
We provide fingerprinting services at our Virginia locations, including FBI background checks, fingerprint cards (FD-258 and others), ATF fingerprinting with EFT files, FDLE fingerprinting, and mobile fingerprinting. We also provide apostille services for FBI background checks and naturalization certificates through the U.S. Department of State.
Our Partner Program provides white-label apostille fulfillment infrastructure for businesses. Partners submit documents through a secure portal and we handle all processing, submission, and return shipping on their behalf.
Appointments are required at all of our locations. Same-day appointments are welcome and encouraged. You must bring two forms of identification to your appointment: one photo ID (such as a driver's license or passport) plus one additional form of identification with your name (such as a passport, debit card, or credit card). We reserve the right to refuse service if valid identification cannot be provided.
Current pricing for all services is listed on our website. Prices are subject to change without notice, though any price changes will not affect orders already placed and paid for. All payments are processed securely through Stripe. We accept major credit and debit cards.
Apostille orders include 2-day return shipping at no additional cost. Overnight shipping is available for an additional fee. International shipping requires the customer to provide their own shipping label.
FBI background check results are typically available within 2 hours of your appointment, with most results arriving the same day. In rare cases, results may take up to 48 hours. Apostille processing takes approximately 7 to 10 business days from the date we submit your documents to the U.S. Department of State.
All turnaround times are estimates and not guarantees. The FBI controls background check processing times, and the U.S. Department of State controls apostille processing times. We are not responsible for delays caused by these government agencies. We will communicate with you if we become aware of any unusual delays affecting your order.
Fingerprinting services are non-refundable once performed. Because fingerprinting requires the physical presence of a trained technician and the use of specialized equipment, we cannot offer refunds after your appointment has been completed.
Apostille orders may be cancelled for a full refund before we submit your documents to the U.S. Department of State. Once documents have been submitted, the government apostille fee ($20 per document) is non-refundable because it has already been paid on your behalf. If you cancel after submission but before completion, you will receive a refund minus the government fee already paid.
If the U.S. Department of State rejects a document for apostille processing, we will notify you promptly and work with you to resolve the issue. Government fees paid for rejected documents are non-refundable as they are controlled by the Department of State.
We handle all customer documents with care and in accordance with our Privacy Policy. For apostille orders requiring original documents (such as naturalization certificates), the original document will be returned to you along with the apostille via your selected shipping method.
Once documents are handed off to a shipping carrier for return delivery, the carrier assumes responsibility for transit. We are not liable for documents lost, damaged, or delayed by the shipping carrier. We recommend selecting a shipping method with tracking for valuable documents. If a document is lost in transit, we will assist you in filing a claim with the carrier.
We personally submit documents to the U.S. Department of State for apostille processing. We are not the issuing authority for apostilles. The U.S. Department of State is the sole authority that issues federal apostilles, and their decisions regarding document eligibility and processing are final.
We submit documents that we reasonably believe meet the Department of State's requirements. However, we cannot guarantee that any specific document will be accepted for apostille. If the Department of State determines that a document is not eligible, we will return your document and notify you of the reason provided.
By providing your email address when placing an order, scheduling an appointment, or contacting us, you consent to receive electronic communications from us related to the services you requested. These communications include order confirmations, appointment reminders, processing status updates, shipping notifications, delivery confirmations, post-service instructions (such as how to access your FBI background check results), and responses to your inquiries.
These are transactional communications necessary to deliver the services you purchased, not marketing messages. We do not send promotional emails or newsletters unless you separately and explicitly opt in to receive them. You may contact us at any time to update your communication preferences.
For orders submitted through our Partner Program, email communications sent to the partner's customers are branded to the partner's company and sent on the partner's behalf. The partner's customers may reply directly to the partner's email address.
By providing your phone number and checking the SMS consent box during the order process, you agree to receive transactional text messages from Fingerprints and Apostilles LLC related to your order. These messages may include order confirmations, processing updates, shipping notifications, delivery confirmations, and post-delivery feedback requests.
Message frequency varies by order and typically ranges from 2 to 5 messages per order. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any service. You may complete your order without opting in to SMS notifications.
You can opt out of text messages at any time by replying STOP to any message you receive. After opting out, you will receive one confirmation message and no further texts. Reply START to re-subscribe. Reply HELP for assistance.
For orders submitted through one of our Partner Program affiliates, text messages are sent on behalf of the partner company you are working with. Messages will identify the partner by name. The sending phone number is registered to Fingerprints and Apostilles LLC, which provides the fulfillment infrastructure for your order.
We do not send marketing or promotional text messages. All SMS communications are directly related to an active order. We do not share your phone number with third parties for their marketing use. For questions about text messages, contact us at (571) 384-4491 or support@fingerprintsandapostilles.com.
Partners who enroll in our Partner Program agree to use the secure portal for order submission and management. Partner pricing is as listed on our Partner Program page. There are no monthly fees, minimum order requirements, contracts, or setup costs.
Partners authorize us to send order status notifications and updates to their clients using the partner's company branding, including email and SMS text message notifications when the partner's customer has consented to receive them. Partners are responsible for the accuracy of the information and documents they submit through the portal. We are not responsible for delays or issues caused by incorrect or incomplete submissions.
You are responsible for providing accurate personal information when using our services. This includes your legal name as it appears on your identification documents, a valid email address and phone number for communications, and legible, authentic documents for apostille processing.
You agree not to submit fraudulent, altered, or illegally obtained documents for any of our services. We reserve the right to refuse service if we have reason to believe that documents are not authentic or that services are being requested for unlawful purposes.
Fingerprints and Apostilles LLC provides fingerprinting and apostille services to the best of our ability. However, we are not liable for delays, rejections, or other issues caused by government agencies, shipping carriers, or circumstances beyond our reasonable control.
To the maximum extent permitted by law, our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim. We are not liable for any indirect, incidental, special, or consequential damages, regardless of the theory of liability.
Our website and partner portal may contain links to third-party services that we recommend to our customers. Some of these links are affiliate links, meaning we may receive a small referral fee if you use the linked service. This does not affect the price you pay.
We only recommend services that we have used ourselves and trust. Our recommendations are based on quality, reliability, and value, not on the availability or size of a referral fee. When affiliate links are present, we disclose this relationship on the page where the links appear.
We are not responsible for the content, privacy practices, or terms of any third-party website or service. Your use of any third-party service is governed by that service's own terms and privacy policy.
All content on the Fingerprints and Apostilles website, including text, graphics, logos, images, and software, is the property of Fingerprints and Apostilles LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our website content without our written permission.
These Terms and Conditions are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any disputes arising from these terms or our services shall be resolved in the courts located in Alexandria, Virginia.
We may update these Terms and Conditions from time to time. When we make changes, we will update the effective date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.
If you have questions about these Terms and Conditions, please contact us:
Fingerprints and Apostilles LLC
950 N Washington St, Suite 345
Alexandria, VA 22314
Phone: (571) 384-4491
Email: support@fingerprintsandapostilles.com