Apostilles are unforgiving. One wrong office, one expired copy, one missing form, and a foreign government rejects your document weeks after you sent it, often right before a deadline you cannot move. So we take that risk off you completely.
Applies to eligible FBI background check apostille orders. If you have an existing state apostille order, contact us with your order number so we can review the terms in effect when you ordered.
We verify your FBI background check against the U.S. Department of State's current requirements before it goes in. If something needs fixing, we contact you right away and handle it together.
If the U.S. Department of State rejects your covered FBI background check because of an error in our work, we correct it and resubmit at no extra charge.
If we cannot get your covered document apostilled at all, you receive a full refund of our service fee. You take no risk. We do.
The Done-Right Guarantee applies to eligible FBI background check apostilles, where we control the submission process from start to finish. Other documents may depend on third-party issuers or sourcing that we do not control, so they fall outside this guarantee.
We prepare other eligible federal documents with care, but they fall outside this no-rejection, money-back promise. We no longer take state vital-record apostille orders; call (571) 384-4491 for a partner referral.
What "on our watch" means. It means an error in our preparation or submission. It does not cover a rejection caused by the document itself, such as a document that is expired, altered, fraudulent, or not eligible for an apostille, or a rejection caused by incorrect information the customer provided, or by a change the customer asked us to make against our guidance.
What the refund covers. Refunds are of our service fee. Government fees already paid to the U.S. Department of State are set by the government, are spent once submitted, and are not recoverable, so they are not included in the refund.
What we need from you. An eligible, genuine FBI background check, accurate information, and a clear copy of your document for our pre-submission review. That review is how we catch problems before they reach the Department of State, so if you decline to provide it, the guarantee does not apply to that order. Once you give us those, getting it accepted is our job, not yours.
This guarantee works alongside our standard Refund Policy. Where the guarantee offers you more, the guarantee applies.
If a covered document is rejected, contact us with your order number and we will make it right, either by correcting and resubmitting at no charge or by refunding our service fee if it cannot be apostilled. We respond within one business day.
Fingerprints and Apostilles LLC
950 N Washington St, Suite 345
Alexandria, VA 22314
Phone: (571) 384-4491
Email: support@fingerprintsandapostilles.com
Start your eligible FBI background check apostille with the risk on us, not you.
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