Our refund and cancellation policy for fingerprinting appointments and apostille orders.
Effective Date: May 16, 2026
Fingerprints and Apostilles LLC is committed to delivering high quality service on every order. Because our services involve government submissions and time-sensitive processing, our refund policy varies by service type. Please review the details below before placing your order.
Fingerprinting is a service performed in person at the time of your appointment. Once your fingerprints have been captured and submitted, the service is considered complete and is non-refundable. This applies to FBI background checks, fingerprint cards, ATF fingerprinting, FDLE fingerprinting, and all other fingerprinting services.
If you need to reschedule your appointment, you may do so at no additional charge by contacting us before your scheduled time. Missed appointments without prior notice are non-refundable.
If a technical issue on our end prevents successful completion of your fingerprinting (such as equipment failure), we will reschedule your appointment at no cost or issue a full refund at your request.
FBI background check results are delivered electronically by the FBI after we submit your fingerprints. Processing times are typically 30 minutes to 2 hours, with rare cases taking up to 48 hours. Because the FBI controls delivery timing and we cannot guarantee a specific result or turnaround, refunds are not available once fingerprints have been captured and submitted.
If the FBI rejects your submission due to print quality, we will recapture your fingerprints and resubmit at no additional charge.
Apostille orders involve submission of your documents to the U.S. Department of State. Our refund policy for apostille orders depends on where your order is in the process.
Before submission to the Department of State: if you cancel your order before we have submitted your documents, you will receive a full refund.
After submission to the Department of State: once your documents have been submitted to the Department of State for apostille processing, your order is non-refundable. The $20 government apostille fee is non-recoverable once paid, and our processing and courier work has already been performed.
If the Department of State rejects your document for a reason within our control (such as an error in our submission paperwork), we will correct and resubmit at no additional cost. If the rejection is due to an issue with the document itself (such as an expired FBI background check or a document that does not qualify for apostille), we will return your document and issue a refund minus the $20 government fee already paid.
All apostille orders include 2-day return shipping at no additional cost. If you selected overnight shipping as an upgrade, the overnight shipping fee is non-refundable once the shipment has been dispatched.
If a package is lost or damaged in transit by the carrier, we will work with the shipping provider to resolve the issue. This may include filing a claim and reshipping your documents at no charge.
For international orders where you provide your own shipping label: we are not responsible for delays, customs holds, or losses that occur after the package leaves our facility.
If you accidentally place a duplicate order (same documents submitted twice), contact us immediately. If we catch the duplicate before submission, we will cancel one order and issue a full refund. If both orders have already been submitted, our standard post-submission policy applies.
For orders submitted through our Partner Program portal, refund requests should be directed to the partner company you are working with. Partners manage their own client relationships and refund policies. If you are a partner with questions about a specific order, contact us directly and we will review on a case-by-case basis.
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank. In most cases, we can resolve issues faster through direct communication. Filing a chargeback for services that were successfully delivered may result in us providing documentation of service completion to your payment provider.
To request a refund or discuss a cancellation, contact us by phone or email. Please have your order number or confirmation email available. We will respond within one business day.
Fingerprints and Apostilles LLC
950 N Washington St, Suite 345
Alexandria, VA 22314
Phone: (571) 384-4491
Email: support@fingerprintsandapostilles.com
We may update this refund policy from time to time. When we make changes, we will update the effective date at the top of this page. The policy in effect at the time you place your order is the policy that applies to that order.